Our flight to Hawaii was an early one. We picked that flight on purpose so we’d have an early arrival, which would give us plenty of time to explore the island on that first day. We weren’t expecting to end up in Oakland. We checked in at the Long Beach, CA airport and boarded the […]
communication
Why Won’t People Listen to Me?
You’re in a conversation with someone, and they ask you a question. You begin to answer, and they’re looking directly into your eyes. But you sense they’re a million miles away. Maybe it’s their lack of facial response. Maybe it’s the quick glance away, distracted by something else. Maybe it’s when their next statement […]
The #1 Way to Build Trust in Any Relationship
The doctor says, “What can I do for you?” “I have a really sore throat,” you reply. “I’m sorry to hear that. OK, I’m going to prescribe a cast for your arm.” You say, “But my arm is fine. My throat is the problem.” The doctor says, “Yeah, but I’m really good at casts. It’s […]