You’re in a conversation with someone, and they ask you a question. You begin to answer, and they’re looking directly into your eyes. But you sense they’re a million miles away. Maybe it’s their lack of facial response. Maybe it’s the quick glance away, distracted by something else. Maybe it’s when their next statement […]
Listening
The #1 Way to Build Trust in Any Relationship
The doctor says, “What can I do for you?” “I have a really sore throat,” you reply. “I’m sorry to hear that. OK, I’m going to prescribe a cast for your arm.” You say, “But my arm is fine. My throat is the problem.” The doctor says, “Yeah, but I’m really good at casts. It’s […]
Why I Never Wax Rental Cars
I’ve never waxed a rental car. I don’t purposely abuse them, and I’m careful not to get them scratched or dented. But since it’s not my car, and I only have it for one day (and I’m paying a lot of money for it), I don’t treat it quite the same as my own […]